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FAQs

Which payment methods do you accept?

We accept credit and debit cards (including Amex) through our payment provider Stripe, bank transfers or good old fashioned cash.

What is the Lemonade Print payment policy?

For the majority of orders placed with us we require payment before we send anything into production. You can use any major credit/debit card, bank transfer or cash to place an order with us. If you are interested in flexible payment terms then please get in touch where we can discuss this with you.

We take your security extremely seriously and we use an industry leading payment gateway ‘Stripe’ to process all payments, therefore, your details are never stored by us and are only processed by Stripe when placing an order.

Should a refund need to be processed at any time once the request has been received and processed, please allow 3-5 working days for the refund to go back onto your credit/debit card or bank account.

What about VAT?

When we quote we provide all prices without VAT but will show a break down of the VAT included when it’s applicable.

In general flyers and leaflets are zero rated. However, there are some exceptions:

  • VAT is chargeable if your flyer or leaflet is used as admission to premises, for example using the words ‘free admission with this leaflet’ or similar.
  • VAT is chargeable if your flyer or leaflet is used to obtain a discount on goods or services, for example using the words ‘25% off with this flyer’ or similar.
  • VAT is chargeable if the flyer or leaflet has an area designed to be written on.
  • As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of your artwork it is apparent that VAT is applicable to your order, we will contact you and update the invoice.

To find out if your product is VATable visit: isitvatable.com or check HMRC’s official line on their website.

Can I pay when I collect?

Most of our orders are processed on a pro forma basis meaning we require payment before we go to production. For convenience we do offer flexible payment terms for businesses who regularly need print, this is done on a case by case basis. Please visit our Lemonade Print Partner page for more information or to get in touch to discuss setting up an account with us.

Can I set up a net-monthly payment account?

Yes you can! By becoming a Lemonade Partner we can offer you flexible payment terms as well as a number of extra benefits. Visit our page about becoming a partner or a Lemonade reseller.

How much is delivery?

We can provide one working day delivery on all our products for a rate of £6.95 per order (+VAT). Standard delivery times are between 8am-4pm. For packages over 10kgs price will depend on the weight of the products.

We also offer a pre 10am, pre noon or even a same day delivery should you need your items in an urgent hurry. Get in touch and we’ll let you know some options and prices.

Can I collect my order or arrange for my own courier?

Yes of course! Just let us know the details of your courier and send us over any relevant packaging slips and we’ll make sure we have it ready for collection by your own courier.

How long will it take to deliver?

We use Royal Mail 1st class and recorded delivery and also next working day couriers. We can upgrade the next working day to a timed delivery – AM, Pre 10:30, Pre 9. Additional costs apply to timed deliveries. We also offer the option to come and collect, we are open 9am to 5pm Monday to Friday.

Are there any exceptions to the next day delivery after dispatch?

Sometimes there are technical or weather issues that may prevent the courier from providing their ‘next working day service’ which are out of our control and we cannot accept responsibility for.

What is the best way to set up my artwork?

Our preferred file types are PDF and JPEG – so make sure to save your final design as one of those before sending it to us. We also recommend adding 3mm bleed and setting colour settings to CMYK.

We offer design and artwork services, so whether you just need a little help or you need us to design something from scratch simply get in touch and we’ll be more than happy to help.

We can work with any of the following file types:

  • PDF
  • JPEG
  • AI
  • DOC
  • DOCX
  • EPS
  • PNG
  • PPT
  • PSD
  • TIFF
  • PUB
Can you check my artwork to make sure it’s set up correctly?

As standard every piece of artwork you send to us is checked by real humans at every stage. If something’s not quite right, we’ll tell you and we won’t send anything to print until you’re 100% happy with it.

How do I get my artwork to you?

All artwork can be uploaded using our dedicated upload tool by visiting: lemonadeprint.wetransfer.com

What file types do you accept?

We accept print ready PDFs, Illustrator files (with fonts outlined), Flattened: Photoshop, Tifs, JPGs, PNG’s (set at 300dpi and at 100% print size). Take a look at our artwork guides to help you as you get things set up.

What is bleed and why do I need it?

Bleed is an extra area around your artwork which helps to make sure there are no inconsistent edges as trimming isn’t always exact.
If you want your artwork to go to the edge of the print (background colour or image), you will need to extend your design to fill the bleed area. Note the bleed size can differ between products but a minimum of 3mm is the standard.

Take a look at our bleed guide for more information on setting up your file with bleed.

Our expert Studio Team are great at adding bleed if you don’t know how to – just make sure all text and logos are at least 3mm from the edge of your artwork. If we can’t add bleed, we’ll let you know and discuss the next steps.

Printing without bleed means that you will get inconsistent edges with bits of paper/white showing as the artwork will not consistently go over to the edges.

What is a proof?

A proof is a document that shows you exactly how your artwork will look when it’s printed. We’ll send you back a digital proof of any artwork you send us for print to make sure you’re absolutely happy. We’ll also highlight anything we spot that might not be right.

One area we’re not checking is spelling and grammar so it is your responsibility to check any content thoroughly before approving the proof.

Check out our full guide on what to look out for in your proof.

Can I see a proof before you print?

Yes! We will provide you with a low res digital proof for free. We won’t go to print until you approve this.
For £5 you can order a printed proof before the production run. This is an effective way of knowing what your finished product will look like.
Printed proofs are available for the smaller printed items – leaflets, brochures, business cards etc. We are not able to offer finished proofs for larger format items such as Indoor Roller Banners.

Can I change my order once artwork has been approved?

If you’ve approved your artwork but have noticed something then please get in touch with us as soon as possible. We may be able to hold production depending on which stage it has reached.
However, our speed of turnaround is down to putting products ordered and approved straight into production so unfortunately most of the time we won’t be able to make any changes to the artwork or the order. Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email before you approve the proof!

What programs should I use to produce my artwork?

Popular design programs include the Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Microsoft Office (Word, Publisher, PowerPoint). Just make sure to save your file as a PDF or JPEG before you send it to us.

We’ve built artwork guides and templates to help you put your artwork. If you can’t find what you need then please get in touch and we’ll send something to you or walk you through it.

I’m not sure I can set my artwork up – can you design for me?

Yes! We have a fully functional design house from which we can offer quick amends right through to complete design (start to finish). Just let us know what you need and we’ll be happy to discuss how e can help.

I don’t have a design team! What should I do?

You’ve come to the right place! We offer a full design service as well as being experts in print. Get in touch with us and we can discuss the requirements of your next project.

Can I track my order?

Yes! Once your order is dispatched you will receive an email containing tracking details directly from our couriers.

Why has my artwork changed colour?

All our machines print CMYK (cyan, magenta, yellow and black). We automatically convert the colours for you so your proof will show exactly how it will print. If you’re not happy with the conversion, check out our colour guide on how you can change the colour settings on your artwork.

What is lamination?

Lamination is a special coating, or finish we can add on to certain products such as leaflets, business cards and booklets. It means you can make your products matt (smooth and not shiny), glossy (super high-shine) or velvet (soft finish that adds depth to colours and feels great).

This is not to be confused with encapsulation which is when the whole product is covered with a thin layer of plastic and sealed around the edge making it resistant to water and other liquids.

If you’re still unsure, you can order a free sample pack here.

What is ‘gsm’?

‘Gsm’ refers to how thick, or heavy, the material we print on is. It stands for ‘Grams per Square Metre’ and the higher the number, the thicker the paper. For example, our standard business card paper is 400gsm. Flyers are traditionally thinner, ranging from 130gsm to 350gsm. To give an idea the paper you would usually use in your home or office printer will be around 80gsm.

Here are some popular paper choices by product:

  • Business card – Silk 400gsm
  • Flyers – Silk 170gsm
  • Postcard – Matt 350gsm with gloss to one side
  • Greeting card – TruCard 300gsm
  • Letterhead – Matt 120gsm
  • Booklet – Matt 250gsm cover with Matt 120gsm inner

If you’re still unsure, you can order a free sample pack here.

What if I’m unhappy with the finished product?

At Lemonade Print we want you to be delighted with your product. We take great pride in the products that we produce, so if we’ve made a mistake and your order doesn’t cut it please get in touch with us as soon as possible. You can call us on 01444 239000 or email us to let us know.
Any defects with the print must be reported to us within 48 hours of receipt of order so we can more effectively work out the causing factor.

Can’t find what you’re looking for?

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Monday - Friday, 9am to 5pm

Artwork

We're making print accessible for everyone, so to help you understand the terms and set up your artwork correctly, we’ve put together a bunch of free guides and templates helping to make sure you get a print you’re happy with.

Preferred artwork

Format - PDF or JPEG
Colour - CMYK
Bleed - 3mm
Resolution - 300dpi
Fonts - embedded/curves
No printer marks or colour bars

If you need any more information there are free guides below or please get in touch.

Free artwork check

We can honestly say we care about you and your print so when we spot something that might not be right we’ll make sure you know about it. This includes problems with the layout, resolution or colours. We want your prints to be perfect, which means we give every print the human touch - sorry no robots allowed.

Sending artwork

Uploading and sending us your artwork couldn't be easier! We've set up a dedicated service using WeTransfer to make this as painless as possible. Visit: lemonadeprint.wetransfer.com
Simply click and drag in the files you'd like to send us, pop in your quote/reference number and a brief description, hit 'send' and that's it. We'll check the files and if we have any questions or concerns we'll come straight back to you.

Artwork guides

If you’re providing your own artwork you want to be able to get perfect prints, so we’ve come up with some handy guides to help you set up your artwork using our preferred specs. Go ahead, have a browse…

Upload artwork

Find us

Edward House.
Sheddingdean Business Park,
Marchants Way,
Burgess Hill
RH15 8QY